{"id":328722,"date":"2024-12-20T18:37:19","date_gmt":"2024-12-20T23:37:19","guid":{"rendered":"https:\/\/msftnewsnow.com\/?p=328722"},"modified":"2025-05-06T17:37:05","modified_gmt":"2025-05-07T00:37:05","slug":"microsoft-365-office-users-product-deactivation","status":"publish","type":"post","link":"https:\/\/msftnewsnow.com\/microsoft-365-office-users-product-deactivation\/","title":{"rendered":"Microsoft 365 Office users face widespread product deactivation issues: What you absolutely need to know"},"content":{"rendered":"<p><a href=\"https:\/\/msftnewsnow.com\/tag\/microsoft\" target=\"_blank\" rel=\"noopener\">Microsoft<\/a> is currently investigating a significant issue affecting Microsoft 365 Office users worldwide, where customers are experiencing <a href=\"https:\/\/www.reddit.com\/r\/sysadmin\/comments\/znf1it\/office_365_activation_issue\/\" target=\"_blank\" rel=\"noopener\">unexpected &#8220;Product Deactivated&#8221; errors across their Office applications<\/a>. This widespread problem, which has been escalating over recent months, is causing considerable disruption for enterprise users and IT administrators alike.<\/p>\n<h2><strong>The issue of Microsoft 365 Office deactivation<\/strong><\/h2>\n<h2 style=\"font-family: -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-style: normal;\"><img decoding=\"async\" data-attachment-id=\"328737\" data-permalink=\"https:\/\/msftnewsnow.com\/microsoft-365-office-users-product-deactivation\/eeb5d1c0-9652-47d3-a682-16db46dae2ff\/#main\" data-orig-file=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" data-orig-size=\"502,89\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"eeb5d1c0-9652-47d3-a682-16db46dae2ff\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" data-large-file=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" class=\"alignnone wp-image-328737 size-full\" style=\"font-size: 17px;\" src=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" alt=\"Microsoft 365 Office users face widespread product deactivation issues: What you absolutely need to know\" width=\"502\" height=\"89\" srcset=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;ssl=1 502w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff-150x27.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;ssl=1 150w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=100&amp;ssl=1 100w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=200&amp;ssl=1 200w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=301&amp;ssl=1 301w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/eeb5d1c0-9652-47d3-a682-16db46dae2ff.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=401&amp;ssl=1 401w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><\/h2>\n<p><img decoding=\"async\" data-attachment-id=\"328738\" data-permalink=\"https:\/\/msftnewsnow.com\/microsoft-365-office-users-product-deactivation\/ad3437fb-527d-4200-8968-ca447589e4f5\/#main\" data-orig-file=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" data-orig-size=\"502,318\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"ad3437fb-527d-4200-8968-ca447589e4f5\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" data-large-file=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" class=\"alignnone wp-image-328738 size-full\" src=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&lossy=1&quality=88&sharp=1&ssl=1\" alt=\"Microsoft 365 Office users face widespread product deactivation issues: What you absolutely need to know\" width=\"502\" height=\"318\" srcset=\"https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;ssl=1 502w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5-150x95.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;ssl=1 150w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=100&amp;ssl=1 100w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=200&amp;ssl=1 200w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=301&amp;ssl=1 301w, https:\/\/e7drz69p964.exactdn.com\/wp-content\/uploads\/2024\/12\/ad3437fb-527d-4200-8968-ca447589e4f5.png?strip=all&amp;lossy=1&amp;quality=88&amp;sharp=1&amp;w=401&amp;ssl=1 401w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><\/p>\n<p>The issue manifests as random deactivation notifications <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/users-might-receive-a-product-deactivated-error-in-microsoft-365-office-apps-6ee29463-20bd-4fd9-afdc-caa550770f6a\" target=\"_blank\" rel=\"noopener\">warning users that their Microsoft 365 license will soon be deactivated<\/a>. These unexpected errors are appearing across various Office applications, creating confusion and workflow interruptions for organizations globally. Microsoft&#8217;s investigation has revealed several potential triggers for these activation issues:<\/p>\n<ul>\n<li>User movements between licensing groups in Azure Active Directory.<\/li>\n<li>Transitions between different subscription types (e.g., Office 365 E3 to Microsoft 365 E3).<\/li>\n<li>Removal and re-addition of users to licensing groups.<\/li>\n<li>Modifications to license or service plan settings.<\/li>\n<\/ul>\n<h2><strong>Impact on users<\/strong><\/h2>\n<p>The deactivation problem is particularly problematic because it:<\/p>\n<ul>\n<li>Interrupts workflow continuity.<\/li>\n<li>Creates unnecessary IT support tickets.<\/li>\n<li>Affects productivity across organizations.<\/li>\n<li>Causes confusion among end-users about their license status.<\/li>\n<\/ul>\n<h2><strong>Immediate actions for users<\/strong><\/h2>\n<p>While Microsoft&#8217;s engineering team works on a permanent fix, several workarounds have been identified:<\/p>\n<ol>\n<li>Click the &#8220;Reactivate&#8221; button when prompted and sign in again.<\/li>\n<li>Sign out of all Microsoft 365 applications.<\/li>\n<li>Close all Office applications completely.<\/li>\n<li>Restart the affected applications.<\/li>\n<li>Sign back in to the system.<\/li>\n<\/ol>\n<h2><strong>Administrative guidance<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>IT administrators should:<\/p>\n<ol>\n<li>Verify subscription expiration dates.<\/li>\n<li>Check license assignments in the Microsoft 365 admin portal.<\/li>\n<li>Review recent licensing group changes.<\/li>\n<li>Monitor the status of service plans, particularly the &#8220;Latest version of Desktop Apps&#8221; setting.<\/li>\n<\/ol>\n<h2><strong>Diagnostic procedures<\/strong><\/h2>\n<p>For organizations working with Microsoft Support, collecting diagnostic data is crucial:<\/p>\n<ol>\n<li>Use the Office Licensing Diagnostic Tool.<\/li>\n<li>Gather logs from the <code>%temp%\/diagnostics<\/code> folder.<\/li>\n<li>Document any recent administrative changes to licensing.<\/li>\n<\/ol>\n<h2><strong>Looking forward<\/strong><\/h2>\n<p>Microsoft&#8217;s engineering team is actively investigating the root cause, though no specific timeline for a permanent solution has been announced. The company continues to monitor the situation and is encouraging affected users and administrators to maintain open support channels for updates.<\/p>\n<p>This activation issue follows several other recent <a href=\"https:\/\/msftnewsnow.com\/tag\/microsoft-365\" target=\"_blank\" rel=\"noopener\">Microsoft 365<\/a> challenges, including problems with classic Outlook freezing during text copying and application crashes during spell-checking operations. These ongoing technical difficulties highlight the complexity of maintaining large-scale cloud-based productivity services and the importance of robust troubleshooting procedures.<\/p>\n<p>Organizations experiencing these issues should ensure their IT teams are aware of the temporary workarounds while maintaining communication with Microsoft support channels for the latest updates and permanent resolution timeline.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft is currently investigating a significant issue affecting Microsoft 365 Office users worldwide, where customers are experiencing unexpected &#8220;Product Deactivated&#8221; errors across their Office applications. This widespread problem, which has been escalating over recent months, is causing considerable disruption for enterprise users and IT administrators alike. The issue of Microsoft 365 Office deactivation The issue &#8230; <a title=\"Microsoft 365 Office users face widespread product deactivation issues: What you absolutely need to know\" class=\"read-more\" href=\"https:\/\/msftnewsnow.com\/microsoft-365-office-users-product-deactivation\/\" aria-label=\"Read more about Microsoft 365 Office users face widespread product deactivation issues: What you absolutely need to know\">Read more<\/a><\/p>\n","protected":false},"author":208461344,"featured_media":328746,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[24],"tags":[40,778,668,1409,123,1267],"class_list":["post-328722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-azure","tag-microsoft","tag-microsoft-365","tag-microsoft-support","tag-outlook","tag-settings"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/msftnewsnow.com\/wp-content\/uploads\/2024\/12\/wbwk5oqdngjqlmlbly7z.jpg","jetpack_shortlink":"https:\/\/wp.me\/pfgCZY-1nvY","jetpack-related-posts":[{"id":17243,"url":"https:\/\/msftnewsnow.com\/hackers-use-microsoft-365-office-docs\/","url_meta":{"origin":328722,"position":0},"title":"Hackers weaponizing Microsoft 365 Office documents to deploy malware and other attacks","author":"Dave W. Shanahan","date":"May 29, 2024","format":false,"excerpt":"The weaponization of Microsoft 365 Office documents by hackers underscores the need for heightened vigilance and robust cybersecurity practices. By understanding the methods used by cybercriminals and implementing comprehensive security measures, businesses can better protect themselves against these sophisticated attacks. 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Shanahan","date":"April 1, 2024","format":false,"excerpt":"In a significant move that underscores the growing scrutiny over tech giants' market practices, Microsoft has announced its decision to sell its Teams app, which contains chat and video capabilities, separately from its Office 365 suite globally. This strategic shift, reported exclusively by Reuters on April 1, 2024, comes six\u2026","rel":"","context":"In &quot;News&quot;","block_context":{"text":"News","link":"https:\/\/msftnewsnow.com\/news\/"},"img":{"alt_text":"microsoft office 365 teams app","src":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/Microsoft-Teams-Emblem.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/Microsoft-Teams-Emblem.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/Microsoft-Teams-Emblem.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/Microsoft-Teams-Emblem.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/Microsoft-Teams-Emblem.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/Microsoft-Teams-Emblem.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":330342,"url":"https:\/\/msftnewsnow.com\/project-spark-and-microsoft-365-copilot-chat-edu\/","url_meta":{"origin":328722,"position":2},"title":"Project Spark and Microsoft 365 Copilot Chat: Microsoft&#8217;s bold new vision for education","author":"Dave W. Shanahan","date":"January 17, 2025","format":false,"excerpt":"Microsoft has announced a comprehensive suite of AI-powered educational tools and services, marking a significant advancement in educational technology. The announcement, made ahead of Bett UK 2025, introduces several groundbreaking innovations designed to transform the educational landscape, including Project Spark and Microsoft 365 Copilot Chat. Microsoft 365 Copilot Chat\u00a0 At\u2026","rel":"","context":"In &quot;AI and Copilot&quot;","block_context":{"text":"AI and Copilot","link":"https:\/\/msftnewsnow.com\/ai-and-copilot\/"},"img":{"alt_text":"Project Spark and Microsoft 365 Copilot Chat: Microsoft's bold new vision for education","src":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2025\/01\/Copilot-and-agents-in-education-1200px.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2025\/01\/Copilot-and-agents-in-education-1200px.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2025\/01\/Copilot-and-agents-in-education-1200px.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2025\/01\/Copilot-and-agents-in-education-1200px.webp?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2025\/01\/Copilot-and-agents-in-education-1200px.webp?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":10200,"url":"https:\/\/msftnewsnow.com\/microsoft-365-for-education-empowering\/","url_meta":{"origin":328722,"position":3},"title":"Revolutionizing learning: Microsoft 365 for Education&#8217;s latest leap forward is a game-changer","author":"Dave W. 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Shanahan","date":"August 1, 2024","format":false,"excerpt":"Microsoft has confirmed that a major Azure outage affecting several of its key services, including Microsoft 365, Teams, Xbox Live, and Outlook.com, was caused by a distributed denial-of-service (DDoS) attack on its Azure cloud platform. This incident, which occurred on July 30-31, 2024, lasted for nearly 10 hours and had\u2026","rel":"","context":"In &quot;News&quot;","block_context":{"text":"News","link":"https:\/\/msftnewsnow.com\/news\/"},"img":{"alt_text":"Pan-American Life Insurance Group (PALIG) embraces cloud technology with Microsoft 365 Azure","src":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/07\/aazure.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/07\/aazure.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/07\/aazure.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/07\/aazure.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":15095,"url":"https:\/\/msftnewsnow.com\/end-of-support-for-office-2016-and-2019\/","url_meta":{"origin":328722,"position":5},"title":"Microsoft announces end of support for Office 2016 and 2019, warns customers to get ready to transition to new offerings","author":"Dave W. Shanahan","date":"April 15, 2024","format":false,"excerpt":"Microsoft has declared the end of support (EOS) dates for its Office 2016 and Office 2019 applications and productivity servers. As of October 14, 2025, these versions of Microsoft Office will no longer receive security fixes, bug fixes, or technical support.","rel":"","context":"In &quot;News&quot;","block_context":{"text":"News","link":"https:\/\/msftnewsnow.com\/news\/"},"img":{"alt_text":"end of support for office 2016 and 2019","src":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/e1b50b66-eb41-4f6d-9377-fa4842a41c48.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/e1b50b66-eb41-4f6d-9377-fa4842a41c48.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/e1b50b66-eb41-4f6d-9377-fa4842a41c48.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/msftnewsnow.com\/wp-content\/uploads\/2024\/04\/e1b50b66-eb41-4f6d-9377-fa4842a41c48.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/posts\/328722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/users\/208461344"}],"replies":[{"embeddable":true,"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/comments?post=328722"}],"version-history":[{"count":0,"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/posts\/328722\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/media\/328746"}],"wp:attachment":[{"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/media?parent=328722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/categories?post=328722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/msftnewsnow.com\/wp-json\/wp\/v2\/tags?post=328722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}